Service Model Solidification (Busser/Runner Initiative)

2.14.25: Pilot Start 4.17.25 in 6 locations (Pembroke Pines, New Lenox, South Barrington, Troy, Columbus, Brookfield)

9.27.24: Working toward a Q1 2025 test.

8.28.24: Planning kickoffs with 1) Bloomingdale, Clive, & Middleton on the tip rule change and 2) New Lenox, and Oak Lawn on the full change from SA’s (non-tipped) to busser/runner (tipped minimum wage + tip) & porters non-tipped; tentative test Go Live on 10.3.24

7.19.24 (DF): presented analysis and gained agreement to move forward beginning with testing (Clive, New Lenox) to be followed by (4) NROs; open timeline on full rollout plan (as appropriate)

11.1.23: Timing TBD; pending decision on retro