Expired Certificate Strategy ($15, $25)
Allowing restaurant managers to reopen expired $15 and $25 bday certificates. Lessens strain on field and reduces calls to M&GS. Better WC member experience.
[Mktg portfolio status 6.18] Need to work through tactical details now that price change and red/white discontinuation complete. Walk through app vs. restaurant view experience to ensure consistency.Draft clear field guidance on grace-period handling and recovery limits.
[Mktg portfolio status 6.18] Need to work through tactical details now that price change and red/white discontinuation complete. Walk through app vs. restaurant view experience to ensure consistency.Draft clear field guidance on grace-period handling and recovery limits.
5.5.26 DF: back-end 120 day configuration change approved. Small working group (Strat/Ops/Loyalty) to: Walk through app vs. restaurant view experience to ensure consistency.Draft clear field guidance on grace-period handling and recovery limits.
4.23.26 Joe putting together one-pager to bring to DF w/summary of approach recommendation.
3.23.36 (Bryan)- Meeting with Dawn and Samie w/o 3/23 to speak through business rules and strategy3.27.26- Met with Joe and will shift this to a Wine Club and Loyalty Project. Looking at giving a grace period of 30 days post expiration.
3.23.36 (Bryan)- Meeting with Dawn and Samie w/o 3/23 to speak through business rules and strategy
Prism · Cooper’s Hawk Strategy · Mid-Year Review FY26