Throughput: Reporting, Goal Setting & Ops Opportunities

Goal: Create a clear, shared way to measure and improve “throughput” (how efficiently we move guests through the restaurant without sacrificing quality), so we can serve more guests when demand is high, reduce excessive waits, and improve consistency. To do that, the team agreed the first step is alignment on the right metrics + reporting, so Operations can then coach, train, and performance-manage against those metrics. There’s also a second, related initiative: retail wine sales in the Tasting Room. Specifically creating a practical “activity-based” metric (similar to Wine Club invite rate) so it’s not just “sell more retail wine,” but something measurable and coachable.